Privacy

This statement sets out this site's policies relating to the privacy and security of your personal information and security of your other information. This privacy and security statement applies only to my.sa.gov.au and the mySA GOV app.

This site is operated in compliance with the Government of South Australia's information privacy principles (IPPs), a copy of which can be obtained on the Department of the Premier and Cabinet website. How we collect and handle your personal information is subject to the South Australian government’s IPPI. We will take reasonable security measures to protect personal information from loss, unauthorised access, use, modification, disclosure or other misuse. We will ensure personal information is stored securely, not kept longer than necessary, and disposed of appropriately. Strong data encryption mechanisms are also used to protect your personal information during data transmission and when your data is stored.

This site collects and uses the following information from users:

  • The user's IP address, the date and time of the visit to the site, the pages accessed and documents downloaded, the previous website visited and the type of browser used. This information is analysed to determine the site's usage statistics. No attempt will be made to identify users or their browsing activities, except in the unlikely event of an investigation where a law enforcement agency may exercise a warrant to inspect our service provider's logs.
  • The Government of South Australia retains the email address of people who email myaccountassistance@sa.gov.au so that we can send a response. This information is stored in a secure area within the Government of South Australia's message services system and will not be used for any other purpose, nor disclosed without your consent.

Other mySA GOV app users may collect the following information from users:

  • When mySA GOV app users validate passes or are validated (a user initiated action), then high level identifying information such as a first initial and surname will be stored as part of the validation history by the other party as a record of the validation. NB no information such as client number, date of birth, address, location data or photo will be collected.

Such information may or may not be personal information for the purpose of the IPPs. Nonetheless, you consent to the use of this information to establish ownership of the material and to enable site administrators to contact website administrators/content owners, to confirm (or not) the website registration and advise them of the link being published on this site. The information is then kept for contact purposes in the course of monitoring site currency. The information is stored in a secure area of the site's system.

Your personal information will not be disclosed to a third party except in accordance with the IPPs and under the Freedom of Information Act.

Site administrators are required to protect and handle your personal information in accordance with the IPPs.

This site and the Government of South Australia are responsible for the privacy and security of information while it is stored on or passing through this site. The Government of South Australia agencies and instrumentalities are responsible for the privacy and security of information collected by, stored on or passing through their own websites.

You should note that there are inherent risks associated with transmission of information via the internet. You should make your own assessment of the potential risks to the security of your information when making a decision as to whether or not you should use this site. There are alternative ways to obtaining information from and transacting business with the Government of South Australia for those users who do not wish to use the internet.

This site contains links to a large number of other websites that are included on the basis of containing content relevant to the South Australian community, business or government. When a user clicks on a link to another website, they leave this site and this privacy and security statement no longer applies.

The content of this privacy and security statement may be updated from time to time, so we suggest that if you return to this site on a regular basis you carefully read the information provided.

Google Analytics is used by mySA GOV. Google will not identify individual users or associate individual IP addresses with any other data held by Google.

If you have a complaint about how my.sa.gov.au or the mySA GOV app uses your personal information, please contact our privacy officer on myaccountassistance@sa.gov.au. A complaint may also be made to the Privacy Committee of South Australia.