Individuals

mySA GOV Account

The mySA GOV account enables South Australians to access personal information and complete transactions for their vehicle registration and licence. This includes checking demerit points, completing medical self-assessments, and setting up direct debit.

The mySA GOV app enables South Australian licence holders to digitise selected government-issued passes and licences and store this information on their phones. To login to the app, you must have a mySA GOV account.

When you create a mySA GOV account online, you will be asked to confirm your identity. Confirming your identity will allow you to access confidential information in the account about your vehicle registration and licence.

Your identity will be verified against the government system that currently holds your Driver’s Licence, Boat Licence, Proof of Age Card and vehicle registration information (the South Australian driver licensing and registration system).

To confirm your identity online you will be asked to provide information that is unique to you, such as your licence identification number (listed on the back of your card) and your vehicle registration payment number (located on your registration renewal form).

Once you have signed up for an account and you are verified, you can log in to the mySA GOV app and add credentials (passes and licences).

If you do not have the required documents or for help setting up your mySA GOV account please contact Service SA on myaccountassistance@sa.gov.au or call on 1300 450 422 (Monday to Friday) during business hours.

When creating an account online, you will be asked to confirm your identity using your driver’s licence number and information contained on your vehicle registration renewal letter. If the account is not verified, then you would not be able to access information and complete transactions for your vehicle registrations and licences.

For security reasons, your passes and licences cannot be added to the mySA GOV app if you do not have a verified mySA GOV account.

If you are unable to supply this information when creating an account online, you can contact Service SA to be verified over the phone and have your account set up for you. For help creating a mySA GOV account call Service SA on 1300 450 422 (Monday to Friday) during business hours or email myaccountassistance@sa.gov.au.

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Digital Licences


We understand that digital licences aren’t for everyone. While digital passes and licences are now available in South Australia, there is no requirement to use a digital licence. Standard physical licences and passes will remain in use for the foreseeable future and will still be provided to all licence holders.

The mySA GOV app is available for people who would like to digitise their government-issued passes or licences and have peace of mind that their information cannot be stolen or used fraudulently.

Digital passes and licences will be available through a staged release. The State Government has identified a range of passes and licences which could be included on the app. Work is continuing with the relevant agencies to implement additional licences, and we will inform licence holders and app users as they become available.

Digital Occupational Licences for builders, plumbers, gas fitters, electricians and security and investigation agents will be released early 2018.

To access your information, you will need to first confirm your identity against the mySA GOV account. To confirm your identity online you will be asked to provide information that is unique to you, such as your licence identification number (listed on the back of your card) and your vehicle registration payment number (located on your registration renewal form).

You can create a new mySA GOV account online. If you do not have the required documents or for help setting up your mySA GOV account please contact Service SA on myaccountassistance@sa.gov.au or call on 1300 450 422 (Monday to Friday) during business hours.

Once you have signed up for an account and you are verified, you can log in to the mySA GOV app and add credentials (passes and licences).

If you have a mySA GOV account (formerly known as the EzyReg Account), log in using your existing details.

The first time you access the app you will be asked to enter a four-digit PIN. You can then use this PIN to access your digital passes and licences through the app.

Your current passes, licences and vehicle registrations will automatically be added to the app when you first log in. You can add more passes and licences by pressing the ‘+’ button in the top right corner. You will only be able to add passes and licences that you already own.

Tap on the details or overview tab to view both sides of the digital pass or licence. The details screen will show the scope of the licence, conditions and any actions that are available, just like your physical pass. Digital driver’s licences will also display organ donor and demerit point information.

The app displays licences in real-time, so if there are changes to your licence, this will be reflected on the digital version the next time you access the app. If there are changes to your licence, you will be contacted by the State Government.

If you cannot add your pass or licence to the app, please contact Service SA on myaccountassistance@sa.gov.au or call on 1300 450 422 (Monday to Friday) during business hours.

To add a pass or licence to the app you will require an internet connection.

A copy of your digital passes and licences is stored on the mySA GOV app so that you can continue to access them when offline.

When accessing your digital pass or licence in the offline mode, you will not be able to validate other passes, or have your own pass validated as this requires an internet connection. Offline licences do not display a barcode, but will show the time that the data was last synchronised with our systems.

If you are required under law to carry your licence at all times when driving or working, digital passes and licences displayed in the app can be used to satisfy various legal requirements provided that the usage rules are complied with (see section 19 of the Electronic Communications Act 2000).

All you need to do is install the mySA GOV app on your new phone and log in. Passes and licences will automatically re-download and appear on the app.

If you forgot to log out of your old phone, you can still log out of all sessions. To log out all sessions, go to account.sa.gov.au in your browser, log in with your account details and then press the “Log out all devices” button. This will log you out of all sessions, including the web page you are on.

If the PIN is incorrectly entered too many times, you will be logged out and then forced to log in with your mySA GOV account details. If you cannot remember your mySA GOV account login, you can choose to reset your password, which will send a reset link to your registered email address.

While digital passes and licences are now available in South Australia, some organisations and businesses may not be set up to validate your digital pass or licence.

If an organisation requires a hard copy of your documents, you will need to present your physical pass or licence.

Standard physical licences and passes will remain in use for the foreseeable future and will still be provided to all licence holders.

The app displays licences in real-time, so if there are changes to your licence, this will be reflected on the digital version the next time you access the app. If there are changes to your licence, you will be contacted by the State Government.

Expired or suspended licences displayed in the app will show a large orange or red bar at the bottom of the licence to indicate the status. It will not show a barcode, as invalid licences cannot be validated.

If you would like more information about changes to your licence visit:

The colour of your digital pass or licence may change colour if your licence status has changed e.g. expired licences will appear grey. If this has happened to you, please contact the issuing agency to discuss further.

The app may log out during scheduled maintenance or upgrades and you will receive a notification on your phone asking you to log back in.

When you log back in you will be asked to set a new PIN. Your credentials will display as before.

If you are logged out of the app, you will stop receiving push notifications.

You can also log out of the app through the mySA GOV account. To log out all sessions, go to account.sa.gov.au in your browser, log in with your account details and then press the “Log out all devices” button. This will log you out of all sessions, including the web page you are on.

For security reasons, the app does not allow credentials to be added that don’t match your mySA GOV account information. If your friend/family member would like to access their digital licence on your phone, you will be required to log out of your account and sign in with their account details. To create a new mySA GOV account visit sa.gov.au/mysagov

If you are required under law to carry your licence at all times when driving or working, digital passes and licences displayed in the app can be used to satisfy various legal requirements provided that the usage rules are complied with (see section 19 of the Electronic Communications Act 2000).

Depending on the type of licence, you may not need to wait until you receive your physical licence to add your digital licence to the app.

The following passes and licences can be digitised as soon as you your licence has been activated or renewed:

  • Driver’s Licence (Full, Provisional and Heavy)
  • Learner’s Permit
  • Proof of Age Card
  • Boat Licence
  • Land Agent and Land Sales Representative

As physical licences will still be issued to licence holders there will not be a reduction in issuing or renewal fees.

The app does not currently allow citizens to apply for a new licence. To apply for a licence please visit www.sa.gov.au and follow the links to learn more about how to apply.

The State Government has identified a number of credentials and transactions that could be integrated into the app and will be working across agencies to add more licences and functions in the future. As more passes and licences are available you will be contacted by the relevant issuing agency.

As the holder of a digital pass or licence it is your responsibility to keep your device charged. As outlined in the usage rules, for the purposes of producing their pass or licence, a licence holder must ensure that their device is connected to the internet. If that is not possible at the time of producing the digital pass or licence, the licence holder can open the app on another device that is available to them and ensure that it is connected to the internet.

It is recommended that you continue to carry your physical pass or licence with you as a back-up.

If a person uses a fraudulent or fake licence, penalties may apply. Penalties may include a fine, imprisonment or both.


Digital Licence Acceptance


Digital passes and licences displayed in the mySA GOV app are an electronic form of your existing physical licence and are valid credentials.

If you are required under law to carry your licence at all times when driving or working, digital passes and licences displayed in the app can be used to satisfy various legal requirements provided that the usage rules are complied with (see section 19 of the Electronic Communications Act 2000).

While digital passes and licences are being introduced in South Australia, some organisations and businesses may not yet be set up to validate your digital pass or licence so it is recommended that you continue to carry your physical licence with you just in case.

Standard physical licences and passes will remain in use for the foreseeable future and will still be provided to all licence holders.

The State Government is working with local and interstate counterparts and the relevant authorities to ensure that digital passes and licences are recognised and accepted across Australia. While digital licensing applications are rolled out across Australia, it is highly recommended that you continue to carry your physical pass or licence with you if you choose to travel interstate. If travelling overseas, please carry your physical licence or passport.

Yes, digital passes and licences can be used as documentation to meet the 100 points of identification.

Points may vary depending on the type of licence used so it is recommended that you check with the issuing agency or the organisation seeking the 100 points of identity and proof of age.

If an organisation requires a hard copy of your documents, you will need to present your physical pass or licence.

While digital passes and licences are now available in South Australia, some organisations and businesses may not be set up to validate your digital pass or licence.

If an organisation requires a hard copy of your documents, you will need to present your physical pass or licence. Standard physical licences and passes will remain in use for the foreseeable future and will still be provided to all licence holders.

If an organisation or business does accept digital passes and licences but hasn’t accepted your digital pass or licence please contact Service SA on myaccountassistance@sa.gov.au or call on 1300 450 422 (Monday to Friday) during business hours.

Your phone is not the licence itself. Businesses and organisations are advised against confiscating phones. If a business believes they have been presented with a fraudulent licence they should report the incident to SA Police for investigation.


Validating Digital Licences


To validate a pass or licence, an individual, organisation or business must sign up for a mySA GOV account and download the mySA GOV app to their device. To validate all they need to do is press the validate button and point their camera at the barcode on your digital pass or licence.

When someone validates your pass or licence your first initial, last name and the type of licence scanned will be recorded on their app. The app on your device will also record when your digital pass or licence has been validated. This information can be deleted from the app however may be kept by an organisation or business for reporting purposes.

If the barcode does not appear on your digital pass or licence, you may not be connected to the internet. In place of the barcode a message will appear stating the last time the device was connected to the server.

A “shake-to-animate” security feature has been added to the app which will animate the screen and display the current date and time when the phone is shaken to show that the licence is not a screenshot. The “shake-to-animate” feature does not verify the authenticity of the pass as the shake feature does not connect to government systems to verify pass information, however it does provide assurance that it is not a screenshot for cases where you cannot verify the barcode, e.g. when the app is offline.

Whether a digital pass or licence is valid or not is the decision of the organisation or business in line with their processes and is at their own risk.

Digital passes and licences displayed in the mySA GOV app can be scanned by anyone with access to the mySA GOV app on their device.

At this time barcodes outside of the mySA GOV app cannot be scanned (including barcodes on registration renewal forms).


App Functionality


Digitising passes and licences is just one feature of the app. You can also add vehicle registrations and elect to receive registration reminders.

Registration and licence renewal reminders will be sent by push notifications to your phone when the renewal is due. You can select to receive notifications 1, 7, 14, and 28 days before the due date.

To set up notifications, go to settings, click on the notifications bar and set notifications for renewal updates, general announcements or both. Please note, not all passes and licences will send notifications.

The app has been built with accessibility in mind, and is compatible with screen reading functionality that is built into most smart phones. The app also includes functionality to enable sounds when validating credentials, which can be toggled on or off in the settings under “validation sounds” in the app.


Managing Renewals


Yes, you can still access and use the EzyReg app to manage your South Australian vehicle registration.

EzyReg transaction services can also be completed through the mySA GOV account with more government services to be added as they become available.

Vehicle registrations under your name will automatically appear on the mySA GOV app when you first sign in. While in-app payment functionality is not yet available on the mySA GOV app, you will be redirected to the mySA GOV account or the EzyReg website to securely process payments.

In-app payment functionality is not yet available on the mySA GOV app. To complete transactions, you will be redirected to the EzyReg website to securely process payments.

EzyReg transactions can also be completed through the EzyReg app or the mySA GOV account.


Security


Extensive testing has been undertaken to ensure the appropriate safety and security measures are in place. The tests have been completed internally and through an independent assessment in line with industry standards.

The app will continue to be regularly tested for issues and regular independent auditing and assessments will be undertaken.

To access passes and licences digitally, you must verify your identity against the government system that stores your licence and registration information. This is the final step in the mySA GOV account creation process and you will be asked to provide information that is unique to you, such as your licence identification number (listed on the back of your card) and your vehicle registration payment number (located on your registration renewal form).

The app’s identity verification process means that your personal information can only be accessed by you. For security reasons, the app does not allow passes or licences to be added that don’t match mySA GOV account information.

Pass and licence verifications may vary depending on the relevant agency’s requirements, however most passes and licences will require identity verification against the mySA GOV account.

Screenshot protection has also been built into the Android app to prevent passes from being screenshotted and used fraudulently.

Unlike your physical wallet, the app is encrypted and protected by a mandatory PIN, and optional fingerprint security.

If the PIN is incorrectly entered too many times, the user will be logged out and then forced to log in with their secure mySA GOV account details.

You can also log out of the app through the mySA GOV account. To log out all sessions, go to account.sa.gov.au in your browser, log in with your account details and then press the “Log out all devices” button. This will log you out of all sessions, including the web page you are on.

There are systems and processes in place on the app to stop identity theft. The app’s identity verification process means that your personal information can only be accessed by you.

If your wallet is lost or stolen, your personal information is accessible. To access your personal information on the app, a person would need to bypass multiple security layers to access any of this personal information.

When someone validates your pass or licence your first initial, last name and the type of licence scanned will be recorded on their app. The app on your device will also record when your digital pass or licence has been validated. This information can be deleted from the app however may be kept by an organisation or business for reporting purposes. To clear your validation history, select ‘clear history’ in the settings.

Your data will be used to access your digital passes and licences, your licence renewal information, and to help improve the mySA GOV app and its features. All data is stored by the relevant pass or licence issuing agency (for example the Department of Planning, Transport and Infrastructure, and Consumer and Business Services etc.) and can only be accessed by that agency. No other agency can retrieve your data without your permission. mySA GOV only utilises data that is already stored in government agency systems.

All data will remain stored securely in the issuing agency's systems, as it is now.

Like all modern online services, such as online banking, our system has been designed to resist attacks.

Access to the government agency systems that serve the pass and licence data is limited to a restricted set of Internet Protocol (IP) addresses used by the mySA GOV platform, which the South Australian Government controls. This platform has all the necessary resilience measures to be the public access point.

The distributed and decentralised design of the system ensures that there is no single data source for hackers to attack. However, risks have been considered and appropriate measures have been applied to reduce the risk of the system being hacked.

A security assessment has been undertaken to ensure that the system aligns with relevant industry standards. To meet the changing threat environment there are appropriate processes in place to regularly test for issues.

It is currently a criminal offence to hack a Government system. A person who is found guilty of an offence could be sentenced for a minimum of 5 years imprisonment.

The app may request access to other applications and functions so that you can access app functions. This includes:

  • Camera - so that the app can validate other digital passes and licences
  • Telephone – so that you can make calls about your licences and registrations by clicking on phone numbers within the app
  • Contacts – to allow the app to connect to the mySA GOV account (older versions only). The app does not seek access to your personal contacts.

Businesses

Digital licences may help streamline how your organisation or business validates proof of age and proof of identity, and can assist you in keeping records of who was validated and when.

If your organisation or business has a requirement to verify identities, then you may encounter a growing number of digital passes and licences as the mySA GOV app becomes more popular.

While we are asking South Australian’s to continue carrying their physical licence, some licence holders may choose to only carry their digital pass or licence. To verify digital passes and licences your business can create a mySA GOV account and install the mySA GOV app on a workplace Apple or Android smartphone or tablet.

If your organisation or business has specific processes which require physical passes or licences to be presented (e.g. when a photocopy is required, or you use an ID scanner only compatible with physical licences), then the physical pass or licence can be requested from the licence holder.

No, your organisation or business does not need to purchase specific equipment to verify a digital licence. You can verify a digital pass or licence using a workplace Apple or Android smartphone or tablet which has the mySA GOV app installed. Depending on the size of your business or your process to verify passes and licences, you can create separate mySA GOV accounts for each workplace device. You do not need to be a South Australian resident to create a mySA GOV account.

To create a mySA GOV account visit sa.gov.au/mysagov

To download the mySA GOV app, visit the App Store or Google Play.

When creating a mySA GOV account, you are not required to confirm your identity if you only want to use the account and app to verify digital passes or licences (i.e. you do not want to link your personal licences to the app).

For more information about setting up the mySA GOV app, download a copy of the mySA GOV for businesses brochure

  1. To create an unverified mySA GOV account visit sa.gov.au/mysagov
  2. Enter in a valid email address and choose your password. Only one email address can be linked to one mySA GOV account. It is recommended that organisations and businesses use a generic business email address and not an individual’s personal email address.
  3. Confirm that you agree to the terms of use for the mySA GOV account website.
  4. An email containing a link will be sent to your nominated email address. Click the link in the email message to complete the account creation process.
  5. When your account is active you can use your mySA GOV account email address and password to log into the mySA GOV app. This account will be unverified unless you confirm your identity.

Confirming your identity will allow you to link the account to an individual or organisation and access personal information about licences and registrations. It is recommended that organisations and businesses keep their mySA GOV account unverified.

Each digital pass and licence will include a barcode which can be scanned and verified. The one-time barcode will be generated each time the licence is accessed, and every 30 seconds it is in use, and upon a successful scan, to prevent fake digital passes and licences from being used.

Once your account has been created, log into the app, press the validate button (located at the bottom of the app screen), and point your camera at the barcode on the pass or licence you wish to verify. If the pass or licence is valid, a three tone chime will sound (if enabled) and a copy will appear on your phone for 30 seconds. The licence copy will only show the name, age and photo of the licence holder and will not be saved to the phone. Validation sounds can be managed in the app’s settings.

If the barcode does not appear on the licence holder’s device, the licence holder may not be connected to the internet. In place of the barcode a message will appear stating the last time the device was connected to the server.

Businesses can view a digital pass or licence as they would a physical pass or licence, by sighting the digital version in the mySA GOV app on the licence holder’s device. A “shake-to-animate” security feature has been added to the app, which will animate the screen and display the time and date when the phone is shaken to show that the licence is not a screenshot. This does not verify the authenticity of the pass as the shake to animate feature does not connect to government systems to verify pass information.

While there are a number of security features on the app, it is recommended that you validate digital passes and licences (by scanning the barcode) to ensure licence holders are presenting a valid pass or licence. Validating the barcode on a digital pass or licence is the only way to be sure the licence is valid.

For more information about how to verify a digital pass or licence, download a copy of the mySA GOV for businesses brochure

While there are several security features on the app, it is recommended that organisations and businesses scan the barcode (validate) displayed on the digital pass and licence to ensure licence holders are presenting a valid licence. Validating the barcode on a digital pass or licence is the only way to be sure the licence is valid.

If the barcode does not appear on the licence holder’s device, the licence holder may not be connected to the internet. In place of the barcode a message will appear stating the last time the device was connected to the server.

In line with the usage rules, businesses can view a digital pass or licence as they would a physical pass or licence, by sighting the digital version in the mySA GOV app on the licence holder’s device.

A “shake-to-animate” security feature has been added to the app, which will animate the screen and display the time and date when the phone is shaken to show that the licence is not a screenshot. This does not verify the authenticity of the pass as the shake to animate feature does not connect to government systems to verify pass information, however it does provide assurance that it is not a screenshot for cases where you cannot verify the barcode (e.g. when the app is offline).

Whether a digital pass or licence is validated or not is the decision of the organisation or business in line with their processes and is at their own risk.

If your device is not picking up the barcode displayed on a digital pass or licence you may need to do one of the following:

  • Ensure there is no light reflecting on the licence holder’s screen which may impact on your camera picking up on the barcode.
  • Ask the licence holder to double tap the barcode so that the barcode can enlarge on their screen.

Digital passes and licences displayed in the mySA GOV app are an electronic form an existing physical licence and can be used to satisfy various legal requirements provided that the usage rules are complied with (see section 19 of the Electronic Communications Act 2000).

If your organisation or business has specific processes which require physical passes or licences to be presented (e.g. when a photocopy is required, or you use an ID scanner only compatible with physical licences), then the physical pass or licence can be requested from the licence holder.

Please ensure that you communicate your processes to your customers to avoid confusion or frustration.

The following security features have been included on the mySA GOV app to stop fraudulent digital passes and licences from being used:

One-time barcode
Each digital pass and licence will include a barcode which can be scanned and verified. The one-time barcode will be generated each time the app is accessed, and every 30 seconds it is in use, to prevent fake digital passes and licences from being used. While there are a number of security features on the app, it is recommended that the barcode is scanned to ensure licence holders are presenting a valid pass or licence.

Shake-to-animate function
A “shake-to-animate” feature has been added to the app, which will animate the screen and display the time and date when the phone is shaken to show that it is not a screenshot. This does not verify the authenticity of the pass as the shake to animate feature does not connect to government systems to verify pass information, however it does provide assurance that it is not a screenshot for cases where you cannot verify the barcode (e.g. when the app is offline).

Screenshot protection
Screenshot protection has been built into the Android app to prevent passes and licences from being screenshotted and used fraudulently. As some phones will still allow screenshots, it is recommended that you ask the digital pass or licence holder to shake to animate the screen to show that the visual is not a screenshot.

Identity verification
To access passes and licences digitally, South Australians must verify their identity against the government system that stores their licence and registration information. The app’s identity verification process means that personal information can only be accessed by the licence holder. For security reasons, the app does not allow passes or licences to be added that don’t match mySA GOV account information.

Real-time information
The app displays licences in real-time, so if there are changes to a licence (suspended, expired etc.), this will be reflected on the digital version the next time app is accessed.

Validation history
When a digital pass or licence is validated the first initial and last name of the licence holder and the type of licence scanned will be recorded on the validator’s app. The licence holder’s app will also record when their digital pass or licence has been validated. This information can be deleted from the app or can be kept by a business for reporting purposes.

A person’s phone is not the licence itself. Businesses and organisations are advised against confiscating phones. If you believe you have been presented with a fraudulent licence please report to SA Police for investigation.

Currently digital licences are only available for individuals. Companies will continue to be issued physical licences. For more information about licences for your business please visit cbs.sa.gov.au

We have developed a poster which you can download, print and display.

If your organisation or business is not yet set up to validate digital passes or licences it is important to communicate this to your customers to avoid confusion or frustration.

Penalties may apply for organisations, businesses and traders that knowingly accept a fake licence. Penalties may include a fine, imprisonment or both.

For help creating a mySA GOV account call Service SA on 1300 450 422 (Monday to Friday) during business hours or email myaccountassistance@sa.gov.au.