Licence Holders

We understand that digital licences aren’t for everyone. While digital passes and licences are now available in South Australia, there is no requirement to use a digital licence. Standard physical licences and passes will remain in use for the foreseeable future and will still be provided to all licence holders.

The digital pass function is available for people who would like convenient access to their digital pass and licence information and peace of mind that their information cannot be stolen or used fraudulently.

Yes, you can still access and use the EzyReg app to manage your South Australian vehicle registration.

EzyReg transaction services, including vehicle registration notifications, are now accessible through the mySA GOV account with more Government services to be added as they become available.

In-app payment functionality is not yet available on the app. To complete transactions, you will be redirected to the relevant Government website to securely process payments.

If you have a Boat Licence or Proof of Age Card, you will need to verify your identity against the Government system that currently holds your licence and registration information (the South Australian driver licensing and registration system).

Proof of your identity is added to the driver licensing and registration system when you first obtain a pass or licence at a Service SA centre.

You are verified when you sign up to a mySA GOV account by entering information that is unique to you, such as your licence identification number (listed on your card).

Once you have signed up for an account and you are verified, you can log in to the mySA GOV app.

For help setting up your mySA GOV account please contact Service SA on myaccountassistance@sa.gov.au or call on 1300 450 422 (Monday to Friday) during business hours.

Digital licences and passes displayed in the mySA GOV app are a valid form of identification.

While digital passes and licences are being introduced in South Australia, some organisations and businesses may not yet be set up to validate your digital pass or licence.

An organisation or business may request that you present your physical licence, so it is recommended that you continue to carry your physical licence with you just in case.

Standard physical licences and passes will remain in use for the foreseeable future and will still be provided to all licence holders.

The State Government is working with the relevant authorities, including SA Police, to ensure that digital passes and licences are recognised and accepted across Australia as evidence of identity. As some states may not yet be set up to validate your digital pass or licence please ensure that you carry your physical pass or licence with you if you choose to travel interstate.

Yes, digital passes and licences can be used as documentation to meet the 100 points of identification.

Points may vary depending on the type of licence used so it is recommended that you check with the issuing agency or the organisation seeking the 100 points of identity and proof of age.

If an organisation requires a copy of your documents, then you will need to present your current physical pass or licence. Work is underway to include a ‘share’ function in the app which will allow digital pass and licence holders to share and send verified copies of their passes and licences.

While digital passes and licences are now available in South Australia, some organisations and businesses may not be set up to validate your digital pass or licence.

An organisation or business may request that you present your physical licence, so it is recommended that you continue to carry your physical licence with you.

Standard physical licences and passes will remain in use for the foreseeable future and will still be provided to all licence holders.

If an organisation or business does accept digital passes and licences but hasn’t accepted your digital pass or licence please contact Service SA on myaccountassistance@sa.gov.au or call on 1300 450 422 (Monday to Friday) during business hours.

The app will be regularly tested for issues and regular independent auditing and assessments will be undertaken.

Extensive testing has also been undertaken to ensure the appropriate safety and security measures are in place. The tests have been completed internally and through an independent assessment in line with industry standards.

To validate a pass or licence, an individual, organisation or business must sign up for a mySA GOV account and download the mySA GOV app. To validate all they need to do is press the validate button and point their camera at the barcode on your digital pass or licence.

When someone validates your pass or licence your first initial, last name and the type of card scanned will be recorded on their phone. This information can be deleted from the app however may be kept by an organisation or business for reporting purposes.

Some organisations and businesses may not need to validate your pass or licence, and can sight the digital version as they would a physical pass or licence. Whether a digital pass or licence is validated or not is the decision of the organisation or business in line with their processes.

Digital passes and licences will be available through a staged release starting with Proof of Age Cards, Boat Licences, and Land Agent and Sales Representative Registrations, which are now available on the app.

Users can also add vehicle registrations which will send notifications to their phone when a vehicle registration is due to expire.

Digital Occupational Licences for builders, plumbers, gas fitters, electricians and security and investigations agents will be released in the second half of 2017.

Digital Driver's Licences (learners, provisional and full licence) will be available late 2017.

Additional licences and functions will be added to the app as they become available.

Digitising passes and licences is just one feature of the app. You can also access a range of transaction services and reminders which will send notifications to your phone when your passes, licences and vehicle registrations are due to expire.

To set up notifications, go to settings, click on the notifications bar and set notifications for renewal updates, general announcements or both. Please note, not all passes and licences will send notifications.

If you cannot add your pass or licence to the app, please contact Service SA on myaccountassistance@sa.gov.au or call on 1300 450 422 (Monday to Friday) during business hours.

To add a digital pass or licence to the app, you are required to enter unique information that only you will know about your licence, such as a licence identification number or client number.

This unique information is then compared with your mySA GOV account details and information on the relevant government licencing systems. If these match, then the licence can be added.

Pass and licence verifications may vary depending on the relevant agency’s requirements, however most passes and licences will require identity verification against the mySA GOV account.

Screenshot protection has also been built into the Android app to prevent passes from being screenshotted and used fraudulently.

Unlike your physical wallet, the app is encrypted and protected by a mandatory PIN, and optional fingerprint security.

If the PIN is incorrectly entered too many times, the user will be logged out and then forced to log in with their secure mySA GOV account details.

There are systems and processes in place on the app to stop identity theft. The app’s identity verification process means that your personal information can only be accessed by you.

If your wallet is lost or stolen, your personal information is accessible. To access your personal information on the app, a person would need to bypass multiple security layers to access any of this personal information.

When someone validates your pass or licence your first initial, last name and type of card scanned will be recorded on their phone. This information can be deleted from the app however may be kept by an organisation or business for reporting purposes.

To add a pass or licence to the app you will require an internet connection.

A copy of your digital pass and licence information is held on your phone so that you can continue to use it even when offline. The information stored on your phone is encrypted and protected by a mandatory PIN and optional fingerprint security.

When using your digital pass or licence in the offline mode, you will not be able to validate other passes, or have your own pass validated as this requires an online connection to the relevant Government system. Offline licences do not display a barcode, but will show the time that the data was last synchronised with our systems.

All you need to do is install the mySA GOV app on your new phone and log in. Passes and licences will automatically re-download and appear on the app. There is no need to log out of the old phone, as this will happen automatically.

If the PIN is incorrectly entered too many times, then you will be logged out and then forced to log in with your mySA GOV account details. If you cannot remember your mySA GOV account login, you can choose to reset your password, which will send a reset link to your registered email address.

Your data will be used to access your digital passes and licences, your licence renewal information, and to help improve the mySA GOV app and its features. All data is stored by the relevant pass or licence issuing agency (Department of Planning, Transport and Infrastructure, Consumer and Business Services, etc.) and can only be accessed by that agency. No other agency can retrieve your data without your permission. mySA GOV only utilises data that is already stored in government agency systems.

All data will remain stored securely on the issuing agency's systems, as it is now.

While digital passes and licences are now available in South Australia, some organisations and businesses may not be set up to validate your digital pass or licence.

An organisation or business may request that you present your physical licence, so it is recommended that you continue to carry your physical licence with you.

Standard physical licences and passes will remain in use for the foreseeable future and will still be provided to all licence holders.

Like all modern online services, such as online banking, our system has been designed to resist attacks.

Access to the Government agency systems that serve the pass and licence data is limited to a restricted set of Internet Protocol (IP) addresses used by the mySA GOV platform, which the South Australian Government controls. This platform has all the necessary resilience measures to be the public access point.

The distributed and decentralised design of the system ensures that there is no single data source for hackers to attack. However, risks have been considered and appropriate measures have been applied to reduce the risk of the system being hacked.

A security assessment has been undertaken to ensure that the system aligns with relevant industry standards. To meet the changing threat environment there are appropriate processes in place to regularly test for issues.

It is currently a criminal offence to hack a Government system. A person who is found guilty of an offence could be sentenced for a minimum of 5 years imprisonment.

If a person uses a fraudulent or fake licence, penalties may apply. Penalties may include a fine, imprisonment or both.

Businesses

Digital licences may help streamline how your organisation or business validates proof of age and proof of identity, and can assist you in keeping records of who was validated and when.

If your organisation or business has a requirement to verify identities, then you may encounter a growing number of digital passes and licences as the mySA GOV app becomes more popular.

As some pass or licence holders may choose to only carry their digital pass or licence, your organisation or business can install the mySA GOV app so that the digital pass or licence can be verified.

If your organisation or business has specific processes which require physical passes or licences to be presented (e.g. when a photocopy is required) then this can be requested from the licence holder.

No, your organisation or business does not need to purchase specific equipment to verify a digital licence.

You can verify a digital pass or licence using an Apple or Android smartphone or tablet.

To validate digital passes and licences your organisation or business can create a mySA GOV account and install the mySA GOV app on a workplace device. Separate accounts will need to be created for individual staff members as accounts cannot be shared across multiple devices simultaneously.

You can create a new mySA GOV account online.

You are not required to confirm your identity if you only want to use the account and app to verify digital passes or licences.

Your organisation or business can create a mySA GOV account and install the mySA GOV app on an Apple or Android smartphone or tablet. You are not required to confirm your identity if you only want to use the account and app to verify digital passes or licences.

Once your account has been created, log into the app, press the validate button at the bottom of the app screen, and point your camera at the barcode on the pass you wish to verify.

The following security features have been included on the mySA GOV app to stop fraudulent digital passes and licences being used:

One-time barcode
Each time the app is accessed, and for every 30 seconds it is in use, a one-time barcode will be generated for validation purposes and to prevent the use of fake identification. Validating a digital pass or licence, is the only way to be 100% sure it is real.

Shake-to-animate function
A “shake-to-animate” feature has been added to the app, which will animate the screen and display a “tick” when the phone is shaken to show that it is not a screenshot. This does not verify the authenticity of the pass, however it does provide assurance that it is not a screenshot for cases where you cannot verify the barcode, e.g. when the app is offline.

Screenshot protection
Screenshot protection has been built into the Android app to prevent passes and licences from being screenshotted and used fraudulently. As some phones will still allow screenshots, it is recommended that you ask the digital pass or licence holder to shake to animate the screen to show that the visual is not a screenshot.

Identity verification
Passes and licences such as Boat Licences and Proof of Age Cards will require users to verify their identity against the South Australian driver licensing and registration system using their mySA GOV account log in details.

While there are several security features on the app, it is recommended that organisations and businesses validate digital passes and licences to ensure licence holders are presenting a valid licence.

If you do not have access to a smartphone device, you can view the digital pass or licence, as you would a physical pass or licence, by sighting the digital version in the mySA GOV app on the pass/licence holder’s device. It is recommended that you ask the digital pass or licence holder to shake to animate the screen to show that the visual is not a photo or screenshot.

Digital licences and passes displayed in the mySA GOV app are a valid form of identification.

If your organisation or business has specific processes which require physical passes or licences to be presented (e.g. when a photocopy is required), then this can be requested from the licence holder.

Penalties may apply for organisations, businesses and traders that knowingly accept a fake licence. Penalties may include a fine, imprisonment or both.

For help creating a mySA GOV account call Service SA on 1300 450 422 (Monday to Friday) during business hours or email myaccountassistance@sa.gov.au.