What is mySA GOV?
mySA GOV is a new online account and app which will provide single account access for South Australian Government services.
The mySA GOV account enables South Australians to access personal information and complete transactions for their vehicle registration and licence. This includes checking demerit points, completing medical self-assessments, and setting up direct debit.
The mySA GOV app enables South Australian licence holders to digitise selected government-issued passes and licences and store this information on their Apple or Android device.
To login to the app, you must have a mySA GOV account.
What are the benefits of having a digital pass or licence?
With the mySA GOV app, you can easily and securely store your licence information online, and conveniently access it when you need it most. This means, if you lose your pass or licence you can still access your information using your smartphone or tablet.
You can also set registration and licence renewal reminders which will send push notifications to your phone when the renewal is due. You can select to receive notifications 1, 7, 14, and 28 days before the due date.
Unlike your physical wallet, the app is encrypted and protected by a mandatory PIN, and optional fingerprint security.
The app displays licences in real-time, so if there are changes to your licence, this will be reflected on the digital version the next time you access the app. Depending on the type of licence, you can also digitise your licence as soon as it is activated or renewed.
Digital passes and licences displayed in the mySA GOV app are an electronic form of your existing physical licence and are valid credentials.
What digital passes and licences are available on the app?
Digital passes and licences have been made available through a staged release with Proof of Age Cards, Boat Licences, Land Agent and Sales Representative Registrations, and vehicle registrations released in May.
Digital Driver’s Licences (Provisional, Full and Heavy), Learner’s Permits, Motor Driving Instructor Licences and Driver Accreditations are now available on the app.
Digital Occupational Licences for builders, plumbers, gas fitters, electricians and security and investigations agents will be released in early 2018
Don’t get caught out
While digital passes and licences are now available in South Australia, some organisations and businesses may not be set up to validate your digital pass or licence.
An organisation or business may request that you present your physical licence, so it is recommended that you continue to carry your physical licence with you just in case.
Please also ensure that you carry your physical pass or licence with you if you choose to travel interstate or overseas.
How do I digitise my passes and licences?
To access your information, you will need to first create a mySA GOV account and confirm your identity. If you have a mySA GOV account (formerly known as the EzyReg Account), log in using your existing details.
You can create a new mySA GOV account online.
To confirm your identity online you will be asked to provide information that is unique to you, such as your licence identification number (listed on the back of your card) and your vehicle registration payment number (located on your registration renewal form).
If you do not have the required documents or for help setting up your mySA GOV account please contact Service SA on firstname.lastname@example.org or call on 1300 450 422 (Monday to Friday) during business hours.
The first time you access the app you will be asked to enter a four-digit PIN. You can then use this PIN to access your digital passes and licences through the app.
Your current passes, licences and vehicle registrations will automatically be added to the app when you first log in. You can add your passes and licences by pressing the ‘+’ button in the top right corner. Enter your pass details, if prompted, and then you’re ready to go digital. You will only be able to add passes and licences that you already own.
Tap on the details or overview tab to view both sides of the digital pass or licence. The details screen will show the scope of the licence, conditions and any actions that are available, just like your physical pass. Digital driver’s licences will also display organ donor and demerit point information.
Is mySA GOV safe?
We know how important it is to have simple, convenient and secure access to personal information online.
To keep your information safe, the following security measures are in place on the app:
The app has been designed to ensure that all communication channels are secure, all storage is encrypted, and no data is stored in a central location.
Data can only be accessed through private and secure web based communication channels.
A “shake-to-animate” feature has been added to the app, which will animate the screen and display the current time and date when your phone is shaken to show that it is not a screenshot.
Each time the app is accessed, and for every 30 seconds it is in use, a one-time barcode will be generated for validation purposes, to prevent fake digital passes and licences from being used.
PIN and fingerprint protection
The app can be accessed using a local PIN or fingerprint identification.
You will need to verify your identity against the Government system that currently holds your registration information. This happens automatically when you sign up to a mySA GOV account.